Shipping & Returns
30-day return policy. If 30 days have passed since your purchase, unfortunately we cannot offer a refund or exchange.
Please contact us at firstname.lastname@example.org to know your case and thus help you in the process.
Once we receive your email with the return request, our team will contact you, and we will indicate the steps to follow.
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in its original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are some situations where only partial refunds can be guaranteed: (if applicable)
Any item that is not in its original condition, that is damaged or is missing parts for reasons beyond our control.
Any item that is returned more than 30 days after shipment.
Refunds (where applicable)
Once your return is received and inspected, we will send an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will be automatically applied to your credit card or original method of payment, within a certain number of days.
Late or lost refunds (where applicable)
If you have not received your refund yet, please check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next step, contact your bank. It often takes some time before your refund is posted.
If you have followed all these steps and have not received your refund yet, please contact us at email@example.com
If the item was not marked as a gift when purchased, or the gift was sent to the buyer for later delivery, we will issue a refund to the buyer, and they will know of your return.
You will be responsible for paying the shipping costs for the return of the item. Shipping costs are not refundable.
Depending on where you live, the time it takes to receive the exchanged product may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your return.